Across South Africa, word-of-mouth remains the circulatory system of trust. But in 2025, the heart…

Mobile-first channels like WhatsApp will be the biggest CX opportunity — enabling businesses to scale…

Back when Meta (then known simply as Facebook) bought it in 2014 for $19bn, WhatsApp…

Gen Z isn’t waiting for permission to lead – they’re already broadcasting bold ideas, building…

Last year the Nigerian authorities moved to impose sweeping fines on the US tech giant…

From 1 November, all incoming service conversations for businesses using WhatsApp Business will be free….

Customer service is front and centre right now as South African businesses reflect on how…

As retailers compete for customer loyalty in a fast-changing digital landscape, they must adopt new…