Brands, stop relying on stereotypes to connect with Gen Z
Posted in Business

Brands need to stop relying on tired stereotypes and start paying attention to the data…

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Brands, stop relying on stereotypes to connect with Gen Z

The hidden pitfalls of relying solely on NPS and CSAT scores
Posted in Business

Would you ever describe your experience with a company to a friend as “4 out…

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The hidden pitfalls of relying solely on NPS and CSAT scores