Good service is proactive: a new standard for customer experience
Posted in Business

For many organisations, customer experience (CX) is still reactive – a customer has a query,…

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Good service is proactive: a new standard for customer experience

Why PR isn’t just about good news – A case for proactive planning
Posted in Business

All organisations and personalities strive for positive publicity and strong relationships with their audiences and…

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Why PR isn’t just about good news – A case for proactive planning