Woolworths’ MyDifference loyalty programme has marked a significant shift in how the retailer rewards, engages…

In the high-stakes arena of South African retail, the currency of loyalty is undergoing a…

The programmes that reward shoppers with points and plastic cards aren’t keeping pace with how…

2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In…

Every business has to acquire new customers. And every business wants to retain existing customers….

As inflation pressures bite, price-sensitive consumers are showing less loyalty to big brands. As a…

‘Technology, consumer insights and partnerships are the engine of modern loyalty programmes.’ Image supplied This…

With more than 20 years in the industry, I’ve learned that keeping your client relationships…

At The Loyalty Effect, Everlytic’s recent expert panel, four of South Africa’s top loyalty leaders…

New report reveals signals behind South Africa’s fast food choices. Rogerwilco, YOUKNOW Technologies, and MoyaApp…