Warc research: A clear customer promise is even more effective in B2B than B2C
Posted in Business

Campaigns that make a clear customer promise are even more effective in B2B than B2C….

Continue Reading

Warc research: A clear customer promise is even more effective in B2B than B2C

Breathe life into customer journey mapping and optimise the moments that matter
Posted in Business

Every business’s bread and butter is its customers. Yet, not all businesses appreciate that the…

Continue Reading

Breathe life into customer journey mapping and optimise the moments that matter

Retail showdown: How SA's top retailers stack up in customer service and complaints | City Press
Posted in Business

Woolworths emerged as the standout favourite after leading the pack with a Net Sentiment…

Continue Reading

Retail showdown: How SA's top retailers stack up in customer service and complaints | City Press

6 strategies TDMC considers to build customer loyalty
Posted in Business

In an era of economic uncertainty and fierce competition for consumer spend, customer loyalty has…

Continue Reading

6 strategies TDMC considers to build customer loyalty

Part 1: South African Customer Experience Report –  The giant disconnect
Posted in Business

The sixth consecutive South African Customer Experience Report which has just been released with a…

Continue Reading

Part 1: South African Customer Experience Report – The giant disconnect

Aloft Aberdeen TECA Hotel Review: Key Features, Cleanliness, and Customer Service
Posted in Fashion & Beauty

When I visit a hotel during my travels, I prioritize the lobby and the cleanliness…

Continue Reading

Aloft Aberdeen TECA Hotel Review: Key Features, Cleanliness, and Customer Service

Where will your focus be for the rest of 2024? Ours is on creating better customer connections – Ebony+Ivory
Posted in Business

It’s been a whirlwind start to the year, and I’ve determined that flux is my…

Continue Reading

Where will your focus be for the rest of 2024? Ours is on creating better customer connections – Ebony+Ivory

How to handle customer complaints
Posted in Business

Customer complaints are bound to happen when running a business. Handling these customer grievances effectively…

Continue Reading

How to handle customer complaints

eThekwini mayor concedes that complaints about service delivery and customer service are valid | News24
Posted in Politics

eThekwini Mayor Mxolisi Kaunda. eThekwini Mayor Mxolisi Kaunda held his second lecture on…

Continue Reading

eThekwini mayor concedes that complaints about service delivery and customer service are valid | News24