This article is sponsored by Backbase I&M Bank Kenya, a leading Tier 1 commercial bank,…

Across various industries, particularly retail, travel, finance and hospitality; the significance of loyalty programmes is…

Empathy is a key differentiator in creating exceptional customer experiences in an increasingly tech-driven business…

Using build-for-purpose enterprise AI solutions to improve customer experience (CX) helps companies get to know…

Customer service is front and centre right now as South African businesses reflect on how…

Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than…

The International Customer Experience Awards UK has launched the South Africa Customer Experience Awards (SACXA),…

As retailers compete for customer loyalty in a fast-changing digital landscape, they must adopt new…

The digital age has revolutionised our daily lives, from the convenience of ordering groceries with…

The meteoric rise of the internet has propelled customer experience to the list – especially…