Tag: customer
As we move towards the Fifth Industrial Revolution, the question isn’t whether AI can handle…
IAB South Africa’s Connected Commerce Committee aims to align its work with the global IAB…
For many organisations, customer experience (CX) is still reactive – a customer has a query,…
Wonga, a prominent fintech, revitalised its customer marketing strategy by partnering with YOUKNOW to implement…
It was natural that the growing focus on digital banking in Africa should begin with…
Customer expectations are evolving, and businesses must keep pace to stay competitive. The Customer Experience…
Almost all employee engagement, channel incentive and customer loyalty programmes incorporate some form of tangible,…
We live in an ‘experience economy’ where experiences are the single most important driver of…
In today’s hyper-digital landscape, South African consumers expect (and demand) more than just functional products…