On February 29, I received an email notifying me that my package had arrived from a company called Evri, formerly known as Hermes. Upon returning home, I discovered that the package was missing from where it should be. I checked with my neighbors, but they were not available. I immediately contacted the company to file a complaint. However, despite their automated response promising a callback, I never received one. Repeated attempts to contact them were met with no answering machine. It seems impossible to contact them and they don’t try to do so either.
The next day, after returning from work, I asked my neighbors about the package, but they told me that they had not seen any shipment because they had not been there.
Checking Instagram, I found numerous complaints from people who had caught Evri drivers/delivery staff on camera stealing their packages.
Here’s how the scheme works: Drivers take a photo of the package, send you an email letting you know it’s been delivered to your door, and then simply take it away.
Evri has stolen my package four times and I am frustrated by the lack of communication. I suspect this is not just a problem among the delivery staff, but extends to the management of the company that profits from these thefts.
I left a review on Trustpilot expressing my disappointment:
“Yesterday, an Evri delivery driver stole my package for the fourth time. As an influencer, I feel like I’m being attacked. It’s clear that Evri operates in a chaotic manner. SCAM SCAM SCAM. Evri is a well-orchestrated scam, and I suspect many branches are complicit. Despite numerous complaints, Evri remains indifferent to lost packages. Attempts to contact them only lead to an automated response. This company is scamming people out of their businesses and their hard-earned money. Their actions are brazen and indicative of large scale theft. I urge you to watch videos of Evri drivers stealing packages on Instagram, it is obvious. Please do not use this company. They have misbehaving workers and their customer service is non-existent”.
As an influencer who receives packages regularly, it is discouraging to have experiences like this with a company in charge of delivering them. It is even sadder to see that they are not held accountable.
Hermes changed its name to Evri due to bad reviews instead of improving its services and training its workers. Evri, rated as the worst parcel delivery company, with articles warning people about their services. Even Amazon sellers rate their service poorly.
I hope this message reaches as many people as possible to raise awareness. Watch videos on YouTube showing Evri delivery staff caught on camera stealing packages. Unfortunately, this is happening.
They still respond to people, telling them to call a number, but it is the same automated system that works as an answering machine. I wonder why the government still allows this delivery company to operate.
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