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Research confirms that 86% of customers are willing to pay more for better service. But…
Author: Andrew Turner, managing director at Incubeta UK The driving force behind this shift is…
Call centres are increasingly using mobile numbers for outbound calls — an effective tactic, but…
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Today I want to talk about something incredibly close to my heart: Welfare and mental…
In a world defined by noise, division, and algorithmically stoked outrage, it’s easy to forget…
Marketing is no longer the colouring-in department. It hasn’t been for a while, but too…
This article was produced with the support of AUDA NEPAD Africa Team brings together the…
Globally, $1.4 billion of the agency’s programmes are being shuttered or put on hold, UNHCR…